1. Returns

• Returns are only applicable if agreed at the time of booking
• The sender must request a return before delivery is completed
• Return shipping charges will be borne by the customer unless otherwise agreed

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Shipment was not picked up after payment
• Shipment was lost in transit (after investigation)
• Service was not provided as agreed

3. Non-Refundable Situations

No refunds will be provided if:

• Shipment has already been delivered
• Delay occurred due to unavoidable circumstances
• Incorrect address or details were provided by the sender

4. Refund Process

• Approved refunds will be processed within 7–10 working days
• Refunds will be made via original payment method or bank transfer

5. Damaged Shipments

• Claims must be reported within 24 hours of delivery
• Proof (photos/videos) must be provided
• Compensation will be evaluated as per company policy

6. Contact for Refunds

For any return or refund requests, contact:

MP Logistics
📞 +91 9589821759
📧 mplogistics80373@gmail.com